If your order arrives damaged, includes incorrect items, or is missing components, please contact us within 48 hours of delivery by emailing:
You will receive an automated confirmation email. Please reply to that message with clear photos showing:
We treat these matters with the highest priority and apologize for any inconvenience caused.
If you experience any issues while using a product — despite following the instructions — please contact our support team at:
After receiving our automated reply, please respond with a photo or video clearly showing the issue (e.g. the product not turning on, not charging, or not working as intended).
If the problem cannot be adequately documented visually, we may ask you to return the item to our facility for inspection.
Note: Return shipping costs are the customer’s responsibility. We do not accept cash-on-delivery (COD) returns.
Only claims that meet the applicable warranty conditions and reporting timeframes will be eligible for review and resolution.
If you are not satisfied with the outcome of your complaint and a mutual resolution cannot be reached, you have the right to escalate the matter through the European Online Dispute Resolution (ODR) platform:
European Online Dispute Resolution Platform
Please note that only claims that fully meet the conditions outlined above will be considered valid for escalation.
For further details, please refer to our Terms and Conditions and Cookie Policy, available in the footer of our website.
WEPROD S.R.L.
VAT No.: IT10883491218
Address:
VIA FERRANTE IMPARATO EDIF.3 190 CONDOM. NAPOLI EST, P3 INT301
Napoli, Campania, 80146
Italy